Responsible Gaming —
Your safety is our top priority
At bgg99, we always keep entertainment safe. Learn how to use deposit limits, self-exclusion, and support to ensure a fun and balanced experience.
What is responsible gambling and why does it matter
Playing for entertainment is completely normal, but it is only enjoyable when kept within limits. Responsible gambling means playing within your means, managing your time and money wisely, and never treating gambling as a source of income. bgg99 always believes that every player's experience should be positive, safe, and controlled.
When playing on an online casino and sports betting platform, emotions can sometimes lead to spending more time or money than intended. That is why we have built multiple protective tools for you — from setting deposit limits to full self-exclusion. On this page you will learn how to use these features and where to get help if you need it.
Remember: Gambling is entertainment, not income. The possibility of losing is always there. Never bet with borrowed money or funds set aside for daily expenses. Set your budget before each session and stick to it.
Key characteristics of healthy gambling
- Playing for entertainment, not to chase lost money
- Staying within a pre-set budget
- Respecting time limits and not spending excessive time
- Spending time with family and friends — more than on gambling
- Taking breaks or pausing when needed
- Seeking help without delay if a problem arises
Our protection tools
At bgg99, we have put several effective tools in place for your safety. Using these, you can keep full control over your own play.
Deposit Limits
Set a specific maximum for your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. To increase a limit, you will need to wait through a cooling-off period.
Time-Out Feature
Need a short break? Take a time-out from 24 hours up to 6 weeks. During this time your account will not be active and no bets or transactions can be made.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Your account can be closed for 6 months or permanently. Once this decision takes effect, it cannot easily be reversed.
Loss Limit Setting
Decide in advance the maximum amount you are willing to lose in each session or within a set period. Once the limit is reached, the system will automatically alert you.
24/7 Bengali Support
Our support team is always ready for any concerns or issues related to gambling. Chat with us in Bengali via live chat and get the guidance you need — day or night, any time.
Reality Check
At regular intervals, the system will remind you how long you have been playing. These reminders help you stay aware and maintain a balanced lifestyle.
Adults Only
bgg99 strictly follows the 21+ age rule. Age is verified at the time of registration and there is no way for minors to open an account. If you suspect someone underage you know is using this platform, notify our support immediately.
Warning signs of a gambling problem
If you notice any of the following signs in yourself or someone you know, seek help without delay. Early action is the most effective.
Financial signs
- Gambling repeatedly to try to win back lost money
- Placing bets using bill money or borrowed funds
- Taking money from family or friends through dishonesty
- Spending on gambling instead of paying bills or debts
Emotional and psychological signs
- Feeling restless or irritable when not gambling
- Lying about or hiding gambling activity
- Feeling unable to stop gambling
- Thinking only about gambling instead of focusing on daily responsibilities
Social signs
- Withdrawing from family and friends
- Neglecting work or studies
- Giving up hobbies and leisure activities
- Repeatedly causing problems in relationships
How to use the protection tools
- Deposit Limit: Find the "Deposit Limit" option in your account settings. Enter a daily, weekly, or monthly amount and save it. The change takes effect immediately.
- Time-Out: From the "Account" menu, select "Temporary Break". You can choose any duration from 24 hours, 72 hours, 1 week, or up to 6 weeks.
- Self-Exclusion: Go to the "Self-Exclusion" section in settings and select your preferred duration. This is an important decision — contact our support for help if needed.
- Loss Limit: Set your budget before starting each session. If you set a maximum loss limit in your account settings, it will work automatically.
- Reality Check Notifications: Go to notification settings and turn on reminders every 30 minutes, 1 hour, or 2 hours. This will help you keep track of time.
- Direct Help: If you have trouble using any of the tools above, speak with our 24/7 live chat support in Bengali — we will walk you through the entire process together.
We believe using the protection features is not a sign of weakness — it is a sign of awareness and maturity. Every registered user at bgg99 can use these tools at any time, free of charge.
Reducing a deposit limit or taking a time-out takes effect immediately. However, increasing a limit or lifting an exclusion requires a set cooling-off period — this is intentional, so you do not return to a decision in the heat of the moment.
Remember, bgg99 is a safe and trustworthy platform. Alongside ensuring SSL encryption and fair play, we place equal importance on the well-being and welfare of our players.
The minimum deposit via bKash, Nagad, or Rocket is ৳300 — this low threshold is kept intentionally so that players can start with small amounts and avoid overspending.
Need help? We are here
Contact us
If you feel gambling is having a negative impact on your life, let our support team know right away. We will help you without judgment and with empathy — from placing limits on your account to pointing you toward professional assistance.
Frequently Asked Questions
Find answers to common questions about responsible gambling here.
Enjoy bgg99's top games safely
Play responsibly, stay within your limits, and enjoy bgg99's wide game library. Browse any of the sections below.