bgg99 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legally binding agreement between the bgg99 platform and its users. By using our website, mobile application, or any of our services, you are considered to have fully agreed to these Terms.

1.1 Key Definitions

• "Platform" refers to bgg99's website, applications, and all digital services.
• "User" or "Member" refers to any person registered on the Platform.
• "Account" refers to the registered account containing a user's personal profile and financial information.
• "Gaming Activity" refers to all betting, casino games, and sports betting available on bgg99.
• "Balance" refers to the monetary amount held in a user's account.
• "Bonus Funds" refers to money received from promotional offers that can be used under specific conditions.

1.2 Applicability of Terms

These Terms apply to all types of gaming activities, including sports betting, live casino, slots, fishing games, and all other gaming products. In addition to these Terms, separate terms may also apply to specific games or promotional offers.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account on bgg99 and participate in gaming activities, you must be at least 21 (twenty-one) years of age. We strictly prohibit gaming by minors. For age verification purposes, we may request identity documents or proof of age at any time.

2.2 Registration Requirements

At the time of account registration, you must meet the following requirements:

• You must provide accurate, complete, and up-to-date personal information.
• Only one account per person is permitted — opening multiple accounts from the same household, device, or IP address is prohibited.
• You must agree to these Terms, the Privacy Policy, and the Responsible Gaming Policy.
• You confirm that online gaming is legally permitted in your area.

2.3 Account Verification (KYC)

We follow a "Know Your Customer" (KYC) policy. We may require identity verification in the following situations:

• Before the first withdrawal
• For withdrawal requests above a certain amount
• When unusual transaction activity is detected
• As part of routine security checks

If verification is not completed, we reserve the right to suspend the account or place a hold on withdrawals.

3 Account Security and Responsibility

Ensuring the security of your account is entirely your responsibility. Please strictly follow the guidelines below:

• Keep your password confidential — never share it with any third party.
• Use a strong, unique password that you do not use anywhere else.
• Transferring, selling, or renting your account to anyone else is strictly prohibited.
• If you suspect unauthorized access, notify our support team immediately.

All activities carried out from your account will be considered as performed by you, unless you can prove that a third party accessed your account without authorization and that you notified us in a timely manner.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

The following rules apply to depositing funds into your bgg99 account:

• Minimum deposit amount: ৳300 (three hundred taka), per payment method.
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposited funds must come from your own legitimate sources.
• Deposits from accounts held in a third party's name are prohibited.

4.2 Withdrawal Terms

The following rules apply to withdrawing funds from your account:

• Minimum withdrawal amount: ৳800 (eight hundred taka).
• Withdrawal requests are generally processed within 15 minutes to 2 hours.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be held if KYC verification has not been completed.
• Specific wagering requirements must be met before bonus funds can be withdrawn.

4.3 Transaction Verification

bgg99 reserves the right to verify or decline any transaction. Additional documentation may be requested for suspicious or unusual transactions. We strictly follow all regulatory requirements to prevent money laundering.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at bgg99 are eligible for a 120% welcome bonus of up to ৳15,000 on their first deposit. The following terms apply to this bonus:

• The bonus amount must be wagered 15 times (15x) before it can be withdrawn.
• A specific time limit is set for completing the wagering requirement — this will be communicated after the bonus is credited.
• Not all games contribute equally to bonus wagering — the contribution rate for specific games applies separately.
• A user is eligible to receive the welcome bonus only once.

5.2 Other Promotional Offers

bgg99 regularly provides various promotional offers. Each offer has its own terms and conditions, which are stated in the offer description. The general bonus policy is:

• Bonuses must be used for genuine gaming purposes only.
• bgg99 reserves the right to cancel bonuses in the event of bonus abuse or breach of terms.
• Claiming bonuses through multiple accounts is strictly prohibited.
• bgg99 reserves the right to change or cancel promotional offers at any time.

5.3 VIP Program

We have a three-tier VIP program for regular members: Bronze — weekly cashback of up to 0.3%, Silver — up to 0.5%, and Gold — up to 0.8%. Members can move to a higher tier through regular play. Cashback is calculated each week and credited directly to the account.

6 Betting and Gaming Rules

6.1 General Gaming Rules

The following rules must be followed when participating in gaming activities on bgg99:

• Minimum and maximum limits are set for each bet or game and are displayed on screen.
• A confirmed bet cannot be changed or cancelled, unless a cash-out feature is available under the specific game's rules.
• If a game or bet is cancelled due to a technical error, the relevant funds will be refunded.
• We reserve the right to review and make a decision on outcomes caused by software errors or network issues.

6.2 Sports Betting Rules

For betting on cricket (BPL, IPL, T20 World Cup), football, kabaddi, and other sports:

• Bets are accepted before an event begins; live betting is available on select events.
• If a match is abandoned, postponed, or rescheduled, bets will be handled in accordance with the rules.
• If evidence of match fixing or manipulation is found, the related bets will be voided and winnings will not be paid.

6.3 Live Casino Rules

If a disconnection occurs during a live casino game for any reason, the outcome of that round will be determined according to the game log. Any objection regarding the dealer or game rules must be raised with support immediately after the game ends.

7 Prohibited Activities

The following activities are strictly prohibited on bgg99, and if discovered, the account will be closed immediately:

• Operating multiple accounts to abuse bonuses or promotional offers.
• Money laundering or transactions involving illegal funds.
• Hacking the platform's software, sending viruses, or exploiting any technical vulnerability.
• Attempting to artificially influence game outcomes.
• Colluding or conspiring against other users.
• Using bots or automated software for betting or gaming.
• Allowing minors to use an account on their behalf.
• Opening an account by providing false or misleading information.

8 Account Suspension and Termination

8.1 bgg99's Rights

bgg99 reserves the right to suspend, restrict, or terminate any account in the following circumstances:

• If these Terms are violated.
• If fraudulent or suspicious activity is detected.
• If KYC verification fails or false information is provided.
• For compliance with legal or regulatory obligations.
• At the user's request (voluntary account closure).

8.2 User Rights

You may request permanent closure of your account at any time through our support team. If there is a valid balance at the time of account closure and no terms have been violated, it will be refunded. However, bonus funds and any winnings earned from them will not be refunded if the wagering requirements have not been met.

9 Limitations of Liability

bgg99 accepts no liability in the following cases:

• Losses caused by internet disconnection or the user's device.
• Losses resulting from authorized or unauthorized use of the user's account.
• Delays or failures of third-party payment processing services.
• Force majeure events — such as natural disasters, war, or government restrictions.
• Service interruptions during platform maintenance or upgrades.

bgg99's total liability shall under no circumstances exceed the account balance associated with the subject matter of the dispute.

10 Privacy & Data Protection

The collection, storage, and use of your personal information is governed by our Privacy Policy, which forms an integral part of these terms. We use your information to:

• Manage your account and verify your identity.
• Process transactions and ensure security.
• Meet legal and regulatory requirements.
• Send you relevant promotional information with your consent.

We keep your information secure using SSL encryption and advanced security technology. Your information is never sold to third parties.

11 Responsible Gaming

bgg99 takes responsible gaming seriously. We believe gaming should be an enjoyable activity, never a source of financial stress. We offer:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Gaming Break: You can temporarily suspend your account for a set period when needed.
• Self-Exclusion: You can enroll in a self-exclusion program for a long-term break.
• Reality Check: Regular notifications about the duration of your gaming sessions are available.

If you notice signs of gaming addiction or need help, visit our Responsible Gaming page or contact our support team. This platform is for users aged 21 and above only.

12 Changes to Terms

bgg99 reserves the right to change, amend, or update these terms at any time. In the event of changes:

• Members will be notified of significant changes via email or account notification.
• Updated terms will take effect from the date of publication.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• If you do not agree with the new terms, you may request account closure.

The latest terms will always be available on this page. It is recommended that you review this page regularly.

13 Dispute Resolution

13.1 Complaints Process

If you have a complaint about bgg99's services or any gaming activity, please follow the steps below:

• First, contact our support team directly via 24/7 live chat.
• If the issue is not resolved via live chat, write to us in detail at [email protected].
• An initial response will be provided within 7 business days from the date the complaint is submitted.

13.2 Final Decision

bgg99 conducts a fair review of all disputes and makes a decision accordingly. Technical game logs and records will be considered as conclusive evidence. bgg99's decision on all dispute resolutions will be considered final and binding.

14 Contact & Support

For any questions or comments regarding these terms, please contact our support team:

• Live Chat: 24 hours, 7 days — direct assistance in Bengali.
• Email: [email protected]

If any provision of these terms is found to be legally unenforceable, the remaining provisions will remain fully in effect. These terms constitute the entire agreement between bgg99 and the user and replace any prior understanding or agreement.